Facebook launches Messenger Platform 2.1

Facebook has launched Messenger Platform 2.1, which comes with new features aimed at developers and brands, and is designed to help them reach more potential customers.

The new features include built-in natural language processing, a payments SDK, and a global beta that is said to be instrumental in switching between bots and humans on Messenger.

Wit.ai, a company Facebook acquired in 2015, will be providing natural language processing (NLP) technology for Messenger.